AWO is the trading name for the following companies: HNK Legal, HNK Litigation, and HNK Data Consulting, and AWO Belgium.
Legal services offered by AWO are authorised and regulated by the Solicitors Regulation Authority (SRA number: 666285). You will note that our registered name with the SRA is HNK Litigation Limited. You will always be informed when you are being provided with authorised legal services, in your client care correspondence at the outset of your matter.
SRA regulated legal services are subject to the SRA’s code of conduct. You will be informed at the outset of your matter if you are being offered SRA regulated services.
HNK Legal (Company number 12128355), HNK Data Consulting (Company number 12303414) and HNK Litigation (Company number 12303177) are registered in England and Wales (HNK Legal, HNK Data Consulting and HNK Litigation) with a registered office address of 3 Redworth Terrace, Totnes, Devon, United Kingdom, TQ9 5JN.
AWO Belgium is registered in Belgium with a registered office address of 2140 Antwerpen (Borgerhout), Van Geertstraat 28, registered with the Crossroads Bank for Enterprises under number BE 0745.841.908.
Our UK companies are registered as Data Controllers with the UK Information Commissioner’s Office: HNK Legal: ZA656719; HNK Data Consulting: ZA656720; HNK Litigation: ZA656722.
HNK Legal, HNK Data Consulting and HNK Litigation are registered for VAT in England and Wales, and AWO Belgium are registered for VAT in Belgium.
Complaints procedure for SRA regulated services
We aim to offer all our clients an efficient and effective service. However, should there be any aspect of our service with which you are unhappy, please let us know. We hope that we can resolve any complaint to your complete satisfaction informally with the representative from AWO handling your matter. However, if you feel that we have not done so, please follow the formal complaints procedure below.
If the matter cannot be resolved between you are your representative from AWO, please raise the matter with the supervising Director, Dr Ben Hayes, in the first instance. Dr Hayes will consider the matter and revert to you in writing within a reasonable timeframe. At the conclusion of that procedure, the outcome will be recorded as a “final outcome” so you know the final position.
Your complaint will be recorded in a central register for monitoring and management information purposes. There is, of course, no charge associated with handling a complaint.
If you are still not happy with our approach after receiving a final outcome you may be able to refer the matter to the independent Legal Ombudsman. The Ombudsman’s website, www.legalombudsman.org.uk contains useful information including the criteria for accepting a complaint (broadly, only from individuals and small businesses, charities and similar organizations) and time limits.
The Legal Ombudsman may be reached as follows:
- Email: firstname.lastname@example.org
- Tel: 0300 555 0333
- Overseas: +44 121 245 3050
- Post: Legal Ombudsman PO Box 15870, Birmingham B30 9EB